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We had explained owo him that sometimes players might get lucky and sometimes not, as that’s how casinos and casino games operate. We had also provided him with an article jest to read about Payout ratio (RTP). The player decided to stop playing at the casino and we, therefore, rejected the complaint as per his […]
Despite submitting the necessary documents multiple times, the casino kept claiming that something was missing. The Complaints Team extended the response time for the player but ultimately had owo reject the complaint due to a lack of communication from the player. The player from Austria had his account at Hellspin Casino blocked after he requested […]